Clinical Informatics Liaison
- Under the general supervision of the Chief Information Officer and Clinical Informatics Specialist Lead, assist and manage the implementation and maintenance of the Electronic Medical Record (EMR) System.
- Clinical Informatics Liaison shall have a solid understanding of the acute care hospital environment, workflow, documentation, electronic orders and results, and how data driven systems support the quality of care.
- Performs as a liaison between clinician systems and Information Systems and Clinical Informatics Departments exercising opportunities to improve clinical processes for all clinical system users.
- In a cooperative manner, Clinical Informatics Liaison shall participate in the design of electronic orders, results, documentation, meaningful use, clinical data management and system workflow designs with leadership, physicians, and clinical coworkers.
- The Clinical Informatics Liaison shall participate in the training curriculum development and participate in the training.
- Individual performs quality control checks on program changes or upgrades prior to the district release, and writes policies and procedures that address such changes.
- Supports the Clinical Informatics Department from 8:00 to 5:00 p.m. weekdays, with occasional after hours and weekend support.
- In cooperation with LVMC contracted EMR and clinical application vendors, assist in system upgrades, problem solving, system design, program testing, and performing quality control checks on programs and applications. Individual must be able and willing to communicate and provide assistance to all hospital associates as it relates to the clinical applications.
- Train new employees and physicians on the operational aspects of the EMR and associated systems, as it pertains to the EMR.
- Assist in creating and/or updating training documentation and manuals.
- Function proficiently in common desktop applications such as Word, Excel, and Outlook.
- Individual must be flexible in attitude, able to manage daily changing priorities, able to multi-task many projects, support challenging user, function in a team environment, and operate with little supervision.
- Participates in the development, revision, and enforcement of policies and procedures related to areas of responsibility. Assist user departments in developing and integrating related procedures for their areas.
- Routinely audits EMR documentation ensuring accurate, timely, complete and appropriate records. Reports findings and recommendations to department managers and Clinical Informatics Specialist Lead.
- Responsible for meeting JCAHO requirements in the areas of training, education, and use of LVMC Clinical applications.
- Functions as liaison that consults with user personnel to explore information system issues identifying areas for improvement. Individual will relate user needs and concerns to appropriate leadership for further action and/or resolution.
- Assist and define/refine Clinical Informatics Policies and Procedures on an annual basis.
- Keeps confidential information and data inaccessible to unauthorized personnel.
- Maintains key clinical application system files in accordance with hospital policy.
- Interact with all associates, guests, and physicians in a courteous, respectful, and friendly manner.
- The ability to meet all functions noted on Job Description
- The ability to function unsupervised
- Work as a team member with positive personal interactions with staff, physicians, patients/residents and visitors.
Registered Nurse, Licensed Vocational Nurse, or Licensed Respiratory Therapist.
Three years active or progressive experience in Medical Informatics, or Information Systems in a clinical setting with prior EMR implementation experience.
- Three years or more active and progressive experience in an EMR or Clinical Informatics systems in the health care setting.
- A background in computers and applications that directly support Hospital Information Systems and hospital staff management.
- Project management skills necessary to coordinate multi-phase, multi-disciplined projects working with all level of Hospital staff.
- Training and Education skills necessary to teach Clinical Informatics System basic concepts and related courses in clinical application usage.
- Familiar with the JCAHO survey process and the components within the regulations associated with Information Management.
- Project coordination skills necessary to coordinate multi-phase, multi-disciplined projects working with all levels of hospital staff.
- HL7 Language experience highly desirable.
- Ability to follow through all tasks assigned.
- Ability to follow direction and accomplish tasks assigned in a timely manner.
- Ability to multi-task, supporting several clients needs in a timely manner.
- Express systems and applications in lay terminology and perform liaison responsibilities, i.e. elicit user problems and needs.
- The ability to communicate effectively, verbally and in writing, with all levels of hospital personnel on a one-on-one and group basis, using appropriate vocabulary, grammar, and word usage.
- Finger dexterity, motor coordination, hand-to-eye coordination, color distinction, visual acuity, talking, sitting, handling, lifting, pushing, hearing, balancing, competitive motions, stooping, bending, carrying, kneeling, clerical perception.
- The use of independent judgment and discretion.
- The ability to protect the confidential information.
- Analytical ability to participate in the development of policies and procedures as they relate to the medically trained staff members.
- Determine user needs from process descriptions.
- Analytical skills that demonstrate a high level of problem identification, evaluation, and conflict resolution capability.