Paying Your Bill

Pay Your Bill Online

You can pay your bill online using our Online Bill Pay partner.

Pay Online

If you are a Lompoc Health patient, you can also pay your bill by logging into our patient portal.

Pay Your Bill By Mail

Please mail your payment to:

Lompoc Valley Medical Center
1515 East Ocean Ave,
Lompoc, CA 934536

We accept all major credit cards. 

Pay Your Bill Over the Phone

You may pay over the phone by calling:

(805) 737-3322

You can speak with a representative on the phone: Mon — Fri, 8 am - 4:30 pm

Pay Your Bill In Person

Lompoc Valley Medical Center
1515 East Ocean Ave,
Lompoc, CA 93436

Mon–Fri: 8 am - 4:30 pm

Masks are required.

Questions About Your Bill?

Our Patient Financial Services department can help answer your billing questions and offers the following services:

  • Payments
  • Billing information
  • Financial options
  • Verify insurance billing

Common Questions

  • When Will I Receive My Bill?
    After your visit, you will receive your bill after your insurance processes your claim. If you do not have insurance, you will receive your first bill approximately 30 days after services are rendered. You will receive a bill monthly thereafter until your accounts are resolved in full.
  • How Will I Know My Insurance Company Has Been Billed?
    On your statement, you will see your insurance payment reflected.
  • When Do I Pay My Co-Payment and Deductible?
    Please pay your co-payments and deductibles at the time of service (during your appointment at the clinic, hospital, or other services).
  • What If I Have Insurance?
    To help us bill your insurance, please bring your current insurance information with you each time you have an appointment at the hospital or clinic. We will make every effort to collect insurance benefits from your primary insurance company if you provide us with your insurance billing information.
Friendly Help and Support Whenever You Need It

Our Patient Financial Services department can help answer your billing questions.

Financial Assistance Programs

For patients who do not have insurance coverage, our hospital offers alternate funding and payment plan options. Our hospital staff will work with you to identify your opportunities based on government and hospital rules and regulations. The following is an overview of the financial assistance programs provided by our hospital.

Medical Eligibility Program (MEP)

The Medical Eligibility Program is a hospital service provided to you at no cost. You may qualify for government programs that pay for all or part of your hospital and medical expenses. If you are under 21 or over 65 years old, have children in the household, are pregnant, potentially disabled, or have been a Victim of Crime, you may qualify. Our hospital Patient Advocates will assist you with the application process.

Government Programs Which You May Qualify For:

  • Medicaid/Medi-Cal
  • Temporary Assistance for needy Families
  • Social Security Disability
  • Supplemental Security Income
  • County Indigent
  • Victims of a Violent Crime Fund

You may obtain a Medi-Cal application online at http://www.dhs.ca.gov/mcs/medi-calhome/MC210.htm.

Charity Care Program-Financial Assistance

Charity care is available to patients who do not have the means to pay for hospital expenses and do not qualify for government programs. You may be eligible for hospital financial assistance if your household income is below 350% of the federal poverty limit or if your annual out-of-pocket medical costs exceeded 10% of your household income in the past twelve months. To be considered for this assistance program, you will be required to provide information on your household finances through a confidential Financial Application. Documentation will be requested to verify your circumstances to determine eligibility.

Learn more about Charity Care

Uninsured Discount Program

Uninsured Patients are eligible for our Compact with Uninsured discounts. Our hospital Patient Advocates will assist you with understanding the rules of eligibility for the Uninsured Discount Program.

Hospital Standard Price List

We have posted our standard hospital pricing list in our continued commitment to transparency. We will update this information at least annually or more often as appropriate. These prices are meant to help patients understand their potential financial liability for services obtained through the hospital. The standard price list also enables patients to compare charges for similar services at different hospitals.

Patients should understand, however, that the prices posted are “gross charges” and may not reflect the patient’s total financial responsibility. The prices posted also do not reflect the cost of services that are not directly offered by the hospital. The charges paid by patients are based on many factors, including health insurance coverage negotiations. 

 LVMC Price List

Insurance

Lompoc Valley Medical Center contracts with most major health insurance carriers and transplant networks. Please call your insurance company and ask if you have access to health care services at our locations, and what (if any) co-payments, coinsurances, and deductibles will be your responsibility.

Not a Bill—Save Your EOB

Around the time you receive your patient billing statement, you will also receive an explanation of benefits (EOB) from your insurance provider. An explanation of benefits is a document that explains how your insurance processed the claim for the services you received. While this document is not a bill, it is an important tool that shows you how your bill is broken down between the medical service provider(s), your insurance, and you. It can help ensure you receive the full benefit or discount that you are entitled to under your insurance plan.

Deductibles, Copay, & Coinsurance

  • Deductible: A deductible is an amount you pay for health care services before your insurance starts to pay anything. 
  • Copay: A copay is a fixed amount you pay for a health care service covered by your insurance. It is typically due before we provide service. Copays are different for different services in the same plan. You may pay a different copay for your primary care than for a specialty service.
  • Coinsurance: Based on your insurance benefit, coinsurance is the amount you may be required to pay towards the claim, apart from any co-payments or deductible.
  • Paid by Insurance: Paid by insurance is the amount of the total charges that insurance is paying towards the claim.
  • Patient responsibility: You may be responsible for paying an amount of the charges/service. This amount is based on your insurance benefits and what the facility and provider charge. The actual billing statement and the amount you owe will be sent from the health care facility that provided the service.
  • Coordination of Benefits (COB): As a patient, it is essential to understand how your insurance plans work together when you are covered by more than one insurance. Determining which insurance is the first to be billed (primary) is called Coordination of Benefits (COB). Understanding COB processes and rules help make sure your claims are paid timely and appropriately.  

Financial Information about Specific Services

For your convenience, we have consolidated information about the billing process at our specialty programs, the services we bill for, and options for paying your bill.  

The list above is not extensive and will be expanded soon.