Patient Feedback
As a patient of Lompoc Valley Medical Center, you have the right to express concerns or complaints about your care with the assurance that the quality of your care or future access to care will not be compromised. You also have the right to expect a reasonable and timely response to your concerns.
Whether you are a patient, family member, friend or guest, we are eager to hear about your experience with Lompoc Valley Medical Center. You can share your favorite experience or personally thank someone for their exceptional care and compassion. Your experience may be shared with your care team and Executive Leadership.
You may return your feedback to info@lompocvmc.com
Want to Say Thank You to Your Nurse?
Share your story of compassionate and skillful nursing care.
If you feel as though your nurse made a meaningful difference in your care, nominate them for the DAISY Award For Extraordinary Nurses. Nurses are nominated by anyone (patients, family members, other nurses, physicians, other clinicians, and staff) who experiences or observes extraordinary compassionate care.
Reporting concerns
There are several ways to report a concern about patient safety and quality of care with Lompoc Valley Medical Center:
| Mail P.O. Box 1058 Lompoc, CA 93438 |
Phone (805) 737-3300 ext. 3358 |
Unresolved concerns
If your concerns remain unresolved, please feel free to contact the:
Medicare Accrediting Organization: Center for Improvement in Healthcare Quality (CIHQ)
To file a complaint with the Center of Improvement in Healthcare Quality you can use the following methods:
By Phone
(866) 324-5080
By Fax
(805) 934-8588
By Mail
Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
By E-Mail
complaint@cihq.org
In-Person by Appointment
Contact CIHQ at (866) 324-5080 for instructions.
California Department of Public Health
To file a concern with the California Department of Public Health, call (714) 456-0630 or toll-free at 1 (800) 228-5234. You may also write to:
California Department of Public Health
1889 No. Rice Ave, Suite 200
Oxnard Ca. 93036
P: (805) 604-2926