Patient Feedback
As a patient of Lompoc Valley Medical Center, you have the right to express concerns or complaints about your care with the assurance that the quality of your care or future access to care will not be compromised. You also have the right to expect a reasonable and timely response to your concerns.
Alternatively, you can download our feedback form and return it via mail to P.O. Box 1058, Lompoc, CA 93438 or e-mail to wecare@lompocvmc.com.
Want to Say Thank You to Your Nurse?
Share your story of compassionate and skillful nursing care.
If you feel your nurse made a meaningful difference in your care, nominate them for the DAISY Award For Extraordinary Nurses. Nurses are nominated by anyone (patients, family members, other nurses, physicians, other clinicians, and staff) who experiences or observes extraordinary compassionate care.
Reporting Concerns
There are several ways to report patient safety and quality of care with Lompoc Valley Medical Center.
- By Mail:
P.O. Box 1058
Lompoc, CA 93438 - By Phone:
(805) 737-3300 ext. 3358 or
(805) 737-3300 ext. 5358
Unresolved Concerns
If your concerns remain unresolved, please feel free to contact the following:
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Medicare Accrediting Organization: Center for Improvement in Healthcare Quality (CIHQ)
To file a complaint with the Center of Improvement in Healthcare Quality, you can use the following methods:
- By Phone: (866) 324-5080
- By Fax: (805) 934-8588
- By Mail:
Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070 - By E-Mail: complaint@cihq.org
- In-Person by Appointment: Contact CIHQ at (866) 324-5080 for instructions.
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California Department of Public Health
To file a concern with the California Department of Public Health, call (714) 456-0630 or toll-free at 1 (800) 228-5234.
You may also write to:
California Department of Public Health
1889 No. Rice Ave, Suite 200
Oxnard Ca. 93036
(805) 604-2926